PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING FROM KISMET COLLARS.
All visitors, members, &/or users of this website or mobile website agree that access to and use of this website, purchasing the products available on this website, and conducting business with this website, Kismet Collars, and its owners, are subject to the following terms and conditions described herein and all terms incorporated by reference. If you do not agree to these terms and conditions, please do not use this website, or purchase products from this website or Kismet Collars.
TERMS OF SALE
All sales from this website are sold by Kismet Collars. The following terms and conditions of sale (“Sale Terms”) apply to your purchases of any products from Kismet Collars, whether through this website, Paypal, Facebook, email, etc. These Sale Terms are subject to change without prior written notice at any time, in Kismet Collars’ sole discretion. By placing an order with Kismet Collars, you agree to be bound by and accept the terms and conditions in effect at the time of such order. Other than as specifically provided in any separate written agreement between you and Kismet Collars, these terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s), and all sales are expressly conditioned upon your agreement to these terms and conditions.
DELIVERY / TURN AROUND TIME
Due to the fact that all of our products are hand-crafted, to order, please allow 6-8 weeks for us to create your gear. While we make it our goal to get you your gear as fast as possible, there are quite a few steps in creating each piece of gear we craft, all done by hand, the “old fashioned” way. We pour a lot of love into everything we make and we’d rather go slower and make sure your gear is made just right, rather then move quickly and send you an inferior product.
Non-website custom orders have a separate creation time that may be as long as 8-12 weeks, depending on level of difficulty, time spent communicating, etc.
We ship USPS Priority Mail for collars & leashes, which on average, takes 2-4 days for delivery. Please make sure you are factoring in shipping time on top of the 6-8 week creation time when you order.
Note, we may change turn around time at any moment depending on material availability, number of orders currently in our queue, etc. We will try to keep this page updated with an approximation of current wait, however, if you’re unsure please feel free to contact us for a more accurate idea.
RETURNS & EXCHANGES
Due to the costs of time and materials, we are unable to accept returns or exchanges. All sales are final. Please make sure you’re totally satisfied with the material colors, metal hardware, designs, and embellishments you have chosen before placing your order.
Furthermore, we can not accept exchanges due to incorrect sizing on your part. Our collars are made to be comfortable for the measurement you provide, as such, there is usually no room to alter a collar after its made. Yes, this includes adding holes.
If your collar is a single layer, we may be able to mount it to a base layer for a new size. This will incur a cost for the base layer collar + shipping to and from us.
We try to make sure that all pictures are as accurate as possible, but please understand that there may be color variations from monitor-to-monitor and screen-to-screen. Furthermore, since leather is not a synthetic material, there will be slight variations in color, texture, and markings from hide to hide, and even within a single hide that all of our leather goods are made of. You may see wrinkles, bug bites, scars, etc. from when the animal was alive. We feel this adds to the uniqueness, and character, of each and every piece of gear we craft.
Furthermore, you are buying items totally made from scratch, by hand, the old fashioned way. As such, you may occasionally find a very small tool mark or impression on your gear from it being created. This is just the cost of buying something made by hand, from a human. 🙂
It will not detract from your items beauty, and we’ve found most people don’t notice them.
That said, we ask that you understand, we are human and will gladly correct any workmanship mistakes on our part, just drop us a line. Likewise, if you ever have any questions at all, don’t hesitate to ask us!
Creating gear that just sat on a shelf to collect dust was never our goal. Our number one priority has always been equipment that you and your dog can take on all your adventures. All Kismet Collars are not just unique and functional works of art. They’re also rugged, made-to-be-used pieces of equipment that can go anywhere your dog does. Sometimes things happen, but we are so confident in the materials we use that we are proud to offer a Lifetime Warranty on all of Kismet Collars’ products.
What does the warranty cover?
While we don’t think you’ll ever need it, all of Kismet Collars’ products are fully warranted against defects in materials and workmanship. This includes defects in hardware, leather, fasteners, and embellishments.
Is anything else covered under warranty?
Yes! We also cover rust, and even embellishments falling out. Likewise, if you ever need any maintenance done on your Kismet Collars’ gear, our warranty covers that too.
When does the warranty start?
It starts from the moment you purchase and receive any of your Kismet Collars’ gear.
Who pays for shipping?
While we are happy to fix or maintenance your gear free of charge, we do ask that you cover the costs involved with shipping the product to and from us with a tracking number. We recommend USPS Priority Mail Flatrate.
How long will my repair take?
The short answer is, it depends. Simple repairs and maintenance will get done faster than more complex repairs and replacements. As a general rule of thumb, it will take on average 2-6 weeks before we ship your gear back to you.
What isn’t covered under warranty?
We cannot fix or replace any gear that has been chewed, misused, cared for incorrectly, or tampered with. For example, allowing your dog to use its’ collar as a chew toy, or deciding to use your leash to tow your car. Likewise, our leather dog collars are tough, but are not made for tie-out.
Our gear is made for everyday adventures, including regular leash walks, hiking, biking, swimming, and even dog sports. We are experts in our craft, and can tell when gear has been worn constantly on dogs who live outside 24-7. This ages the leather exponentially and shortens its lifespan, thus, we are unable to cover it under our warranty.
Almost all of our items our rugged as heck, however, please check the durability tab for info on specific types of adventure. For example, cabochons in the Iridescent line are not for swimming, thus color loss due to this would not be covered. Our glass crystals, glass cabochons, and strap material are not meant for constant rubbing and banging against abrasive surfaces.
How do I send in my product for repair / maintenance?
If you have any questions, need something fixed, or just want a little maintenance done, simply contact us. We may ask you to send us proof of purchase, and / or pictures of the damaged product beforehand.
What about Natural Aging or “Wear & Tear?”
Leather does naturally age and wear over time. Our lighter leathers [ red & brown ] will begin to show scratches and look beautifully rugged. As time goes on, the leather absorbs the natural oils from you & your dog, it will change color, usually becoming darker. [ often hiding many of those scratches ] As leather continues to get used, and loved, it will become more supple, and thus may stretch a little. These things are all normal and unavoidable when using leather gear, and are not covered under our lifetime warranty.
While many people love that their leather’s natural aging tells a story [ usually of fun times spent with our dearest canine family ] if you do not, chose black leather when buying your gear. It does not show scratches much, if at all. If your pup is a heavy puller, and stretching is a concern, choose a wider collar that’s made with 2 layers instead of one, and a wider leash to go with it.
Each consumer is responsible for determining the suitability of all Kismet Collars’ products for their individual situation and needs. The Consumer or User accepts all responsibility by purchasing and/or using these products.
PLEASE always check all of your gear before use.
WARRANTY LIMITATION OF LIABILITY
Kismet Collars will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. To the full extent permitted by law, Kismet Collars’ liability shall be limited to the amount actually paid for the purchase of products from this website.
When you purchase from www.kismetcollars.com, an account may be created by you as part of the checkout process. You are responsible for maintaining the confidentiality of your password and for restricting access to your password, and you agree to accept responsibility for all activities that occur under your account.
The entire content included in this site, including but not limited to text, graphics, designs, photos, art, or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.kismetcollars.com, unless noted otherwise. The collective work includes works that are licensed to www.kismetcollars.com. Copyright 2014, www.kismetcollars.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.kismetcollars.com or purchasing www.kismetcollars.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.kismetcollars.com or to purchase www.kismetcollars.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.kismetcollars.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Kismet Collars, or www.kismetcollars.com, used in the site are trademarks or registered trademarks of Kismet Collars, or www.kismetcollars.com
This site and the materials on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Kismet Collars disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Kismet Collars does not represent or warrant that the functions contained in the website will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Kismet Collars does not make any warrantees or representations regarding the use of the materials in this website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
Kismet Collars, it’s owners, associates, and employees, shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Kismet Collars has been advised of the possibility of such damages.
Kismet Collars’ and your maximum liability to the other, INCLUDING WITHOUT LIMITATION LIABILITY UNDER ANY EXPRESS OR IMPLIED WARRANTY, is limited to the purchase price you paid for the Kismet Collars’ Product. Neither you nor Kismet Collars are liable to the other if you or it are unable to perform due to events you or it are unable to control, such as acts of God, or for property damage, personal injury, loss of use, or other consequential, punitive, or special damages, however caused, whether for breach of warranty, tort (including negligence), strict liability or otherwise, other than those damages which are incapable of limitation, exclusion or restriction under applicable law. Some jurisdictions do not allow limitation OR EXCLUSION of incidental or consequential damages, so the above limitations or exclusions may not apply to you in whole or in part.
In the event that a Kismet Collars’ product is mistakenly listed at an incorrect price, Kismet Collars reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Kismet Collars reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kismet Collars shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing Kismet Collars’ website and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Kismet Collars &/or www.kismetcollars.com without notice at any time, for any reason. The provisions relating to Returns and Exchanges, Turn Around Time, Warranty, Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Kismet Collars or www.kismetcollars.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Kismet Collars or www.kismetcollars.com.
Your use of this website shall be governed in all respects by the laws of the state of Florida, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Kismet Collars’ products) shall be in the state or federal courts located in Osceola County, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Kismet Collars’ products) must be commenced within one (1) year after the claim or cause of action arises. Kismet Collars or www.kismetcollars.com failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Kismet Collars or www.kismetcollars.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
USE OF SITE
Harassment in any manner or form on the www.kismetcollars.com website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Kismet Collars’ employee or other licensed employee, host, or representative, as well as other members or visitors on the website is prohibited. You may not upload to, distribute, or otherwise publish through the website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Kismet Collars or www.kismetcollars.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Kismet Collars or www.kismetcollars.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Kismet Collars or www.kismetcollars.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Kismet Collars in its sole discretion.
You agree to indemnify, defend, and hold harmless Kismet Collars, its owners, officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the www.kismetcollars.com website using your Internet account.
In an attempt to provide increased value to our visitors, Kismet Collars or www.kismetcollars.com may link to sites operated by third parties. However, even if the third party is affiliated with www.kismetcollars.com, Kismet Collars or www.kismetcollars.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.kismetcollars.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Kismet Collars & www.kismetcollars.com seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).